Are you looking for the best ticketing system for WordPress? Or, do you want to create a dedicated support ticket via a WordPress plugin? If yes, then you’ve landed at the right place.
Owning a growing and successful website is a dream for all of us. We always aim to reach our target audience and try to satisfy them. Whether you own an eCommerce store or a business site, the customer will ask if they’ll provide support for it.
That’s why it’s important to find the right support ticketing system that works with your WordPress website. Thankfully, you can easily add a support ticket system to your website with a WordPress plugin.
There are plenty of ticketing systems but only a few can meet your needs. So, we’ve hand-picked some of the best ticketing systems for WordPress with features and pricing plans for each of them.
So, let’s get into it.
WordPress ticket system allows WordPress-powered websites to manage and track customer service requests/tickets.
It lets the users submit tickets to report problems or queries on whatever they want directly through your WordPress website. Through the ticket system, users will be able to set the status, priority, product, and type of each ticket submitted to the website.
Likewise, most ticketing systems allow users to create their own tickets via the support form and email them directly into the ticketing system. Indeed, you can collect ticketing from other channels like chat and social media. This type of system is known as an omnichannel ticket system.
Anyone who owns a website can benefit from a support ticket system to a great extent. Especially those who’re offering products or services via their WordPress website. Here’s a list of some other benefits of support ticket systems for WordPress websites.
Hence, with that, let’s look at the list of best ticketing system plugins for WordPress so that you can easily select the finest one.
We’ve listed the best ticketing system for WordPress with detailed descriptions, features, and pricing. Go through each plugin to determine which one is the best ticketing system per your need.
Awesome Support is the best ticketing system for WordPress. It allows users to submit tickets from the front end, and you can respond to them from the WordPress back end.
Additionally, it can notify relevant parties of certain actions by email, and all e-mails are customizable. Besides, it allows you to easily track where a ticket originated (support form, email, Facebook, phone calls, etc.).
Plus, you can limit your viewable ticket list to only show old tickets with just a couple of clicks.
Awesome Support is a freemium WordPress plugin present in both free and premium price options. You can install it on your site or download it from the WordPress.org plugin repository.
To get more exclusive features, you must buy its premium plan. And the paid plans are
SupportCandy is the WordPress plugin for a ticketing system that allows you to add a complete helpdesk ticket system to WordPress. It allows you to create or reply to tickets from a dedicated email address to your customers. Such as firstname.lastname@example.org.
Besides, you can use customer fields to store information about the customer across the tickets. In fact, users can provide sensitive information within a ticket and manage access to this information.
In addition, you can assign the ticket to a group of agents. So, any agent of the group supervisor has permission to view and manage the ticket.
SupportCandy is a freemium plugin that contains free and premium plans to choose from. For free features, download the plugin from WordPress.org.
While to purchase its paid version, select one of the following price options available:
JS Help Desk is one of the best ticketing systems for WordPress. It’s a professional help desk system that supports everyone (both for free and pro users).
Furthermore, it allows the users to ask to erase their data and the admin has the option to delete or anonymize their data. In fact, on behalf of any user admin/agent can create a support ticket for them.
JS Help Desk allows you to create departments that relate to the various business units in your organization.
JS Help Desk is completely free to download from the plugin directory of WordPress.org.
Moreover, you can purchase its premium add-ons for exclusive features. Following are its pricing plans for the single site:
Are you looking for multi-channel help desk software for your WordPress site? If yes, then LiveAgent is a way to go.
LiveAgent seamlessly integrates with WordPress so that you can place a live chat button on your WordPress site or blog. It can handle all your customer inquiries from one interface.
Additionally, it allows you to build a virtual call center as a part of your multi-channel help desk solution. Besides that, you can centralize phone calls from your website or landline into your LiveAgent dashboard.
To download the free version of LiveAgent, go to the WordPress.org plugins directory.
However, if you want exclusive premium features, then it comes in 3 pricing plans:
Are you looking for a simple yet elegant and streamlined discussion board? If so then, bbPress is the right one for you.
This plugin is simple to use yet infinitely powerful forum software. The best part is that it’s developed by the creators of WordPress. Likewise, it lets you add forum functionality to WordPress. Hence, you can create a full-featured forum for your entire WordPress site.
bbPress is completely free to use. Therefore, you can download it from the plugin repository on WordPress.org. Otherwise, you can install and activate it right from your dashboard.
Fluent Support is the best ticketing system for WordPress that provides a complete feature-rich customer support ticketing system solution. It lets your customer open a ticket from your website or use your site’s contact form.
Even more, it allows you to easily centralize all of your customer queries and respond to and track them efficiently. You can create and set unlimited tags to make support tickets easy to identify.
Meanwhile, it’s a self-hosted WordPress plugin. Therefore, you own your data and don’t require an external SAAS connection to run your support system with it.
Fluent Support is another free WordPress plugin for the ticketing systems on our list. Hence, you can install it on your website right away. Or download it from the WordPress.org plugin directory.
For more options, it comes with premium plans that are available at the following pricing:
Yet another efficient WordPress ticketing system is KB Support which provides support and help desk services to your customers. It comes with a fully responsive and clean front-end design where customers can manage their tickets.
You can restrict access to ensure that only agents and the assigned customer are able to view tickets and correspondence. Also, it supports guest submission so that your customers don’t need an account to create or manage support tickets.
Nevertheless, it allows unlimited ticket participants. This ensures that all relevant parties can contribute towards a ticket on behalf of a customer.
KB Support is the best ticketing system for WordPress on our list. You can install the free version on your website right away or download it from the WordPress.org plugin directory.
For more options, it comes with a premium bundle that is available in the following pricing plans:
Another WordPress ticketing system to manage all your customer conversations in one is Help Scout. This plugin seamlessly integrates with WordPress and makes every customer support interaction more human & more helpful.
Further, it allows you to create manual/automatic workflows to take care of repetitive tasks with simple if/then logic. You can track and display customer information to provide better support faster no matter the channel.
On top of that, it lets you chat when your team is available and seamlessly directs customers to other options when they’re not.
Help Scout is available in both free and premium plans. The free plugin is accessible from the WordPress.org plugin repository. Also, it’s present to download on its original site.
When it comes to the premium plans, there are 3 price options available. They are:
If you want to add a ticketing system to your website, then here’s the TotalDesk plugin. It includes a ticket- & notification system, live chat, knowledge base, report, and integration module
With TotalDesk, it can handle all issues within the ticket system. It gives your users the opportunity to directly start a live chat with one of your agents.
Furthermore, it allows you to create your own searchable Knowledge Base based on your tickets.
TotalDesk is a premium WordPress ticketing system available on the CodeCanyon marketplace. It costs you $39 for a regular license and comes with future updates and 6 months of support. Further, you can have additional 6 months of support at $51.75.
WSDesk is a premium WordPress ticketing system that offers top-notch features for the best customer support experience. It allows you to handle unlimited tickets and create unlimited agent profiles at no cost.
Similarly, you can create custom ticket views based on agents, ticket tags, forwarded emails, imported Zendesk tickets, and more. Besides, it lets you set notifications to the support agent for a long-pending ticket.
WSDesk is the best premium ticketing system for WordPress that you can download from the ELEXtensions. It usually costs $99, $129, and $249 for a single site, 5 sites, and 25 sites respectively. With that, you get a 30-days money-back guarantee.
Lastly, we’ve got the WooCommerce Support Ticket System which is the best ticketing system for WordPress. It allows the customers to submit new tickets and keep track of the existing ones through a special area.
Likewise, you can assign tickets to specific admins’ users and notify them. In fact, you can create tickets automatically each time the order hits a particular status. Also, you can set up the first message to automatically include when the ticket is created.
WooCommerce Support Ticket System is available at the CodeCanyon marketplace which costs $25 for the regular license. This comes with future updates and 6 months of support. You can further extend the support for additional 6 months at $7.50.
That’s all! We’re at the last part of this article on the best ticketing system for WordPress.
Hopefully, you agree with our list. Also, we hope you were able to find a suitable WordPress ticketing system for your WordPress site.
If you’re confused, then we recommend using Awesome Support because it’s a free plugin with many help desk solutions. Besides, others on the list are top-notch too.
If you’re using any of these plugins for your website, then please share your experience in the comment section below.
Still in confusion? Then, you can comment on them. We’ll try to help you to solve your dilemma.