Best WordPress Chatbot Plugins

Wondering what are the best WordPress chatbot plugins for 2022? If yes, then you’ve landed exactly in the right place.

Adding a chatbot plugin makes your online presence available 24/7 for your customers. It is a personal valet for your website as it kindly welcomes, offers assistance, answers common questions, etc. when you’re away.

Therefore, this service on your website cuts down on the time customers should spend waiting for your support beyond business hours. And at the same time, it engages your audience while also increasing the revenue.

Fortunately, there are several WordPress chatbot plugins available in the marketplace. Selecting one from plenty of options is difficult, though.

Thus, we recommend you check out our list of the best WordPress chatbot plugins and choose the suitable one. So, let’s get rolling!

What is a WordPress Chatbot?

In essence, a chatbot is an AI (Artificial Intelligence) integrated tool that stimulates conversation with customers. It’ll respond to customers’ queries with preset responses which can determine what customers want and direct them accordingly to the appropriate team. 

Further, it also dramatically enhances the interaction with your visitors. That’s because it can carry multiple conversations at once. Whereas, a person trying to respond to a dozen inquiries at once would be overwhelming. 

WordPress Chatbot
WordPress Chatbot

In addition, WordPress being an open-source offers a plethora of its chatbot plugins. You can add the plugin for any type of website and see how positively it impacts your site. 

However, adding chatbots to your WordPress site won’t simply answer the questions of your visitors. But now, they are also designed to connect with various channels. Along with that, they carry out various tasks such as generating leads, collecting important customer information, etc.

Therefore, you can take advantage of these interactions while also obtaining clients’ data and behavior. This will help you to improve your strategy to provide online customer service. 


Why Do You Need WordPress Chatbot Plugins?

With WordPress chatbots being inexpensive, easy-to-use, and a great alternative to live chat plugins check out the reasons for using them: 

  • Build Customer Relationship: Customers appreciate quick responses to their queries and purchases. And chatbots act as an assistant that guides them which builds a strong relationship with the customer.  
  • Effortless Information Collection: Even if visitors don’t make purchases they still communicate and provide valuable details of their purchasing habits. Such as contact details, demographic information, product preferences, etc.
  • Reduces Time on Customer Service: To answer simple and common questions, chatbots can easily handle those queries which reduces your time on serving your customers.
  • Boost Subscriber Number: It helps to collect emails from visitors asking if they’d like to include them in email updates. Also, ensuring them that, their initial interest will be kept in mind.

Now, moving on to the next section!


How to Choose WordPress Chatbot Plugin?

While selecting a chatbot plugin for your website, there are various factors to consider. Therefore, we’ve sorted some of the major factors to consider while selecting the plugin.

  • Customization: Ensure that the plugin comes with a variety of customization settings such as changing the bot name, displaying images, a chatbot on the specific page, etc.
  • Conversation Builder: This core feature is a must-have criterion to look for. The plugin should allow you to set the conversation and change or even remove them based on their performance. 
  • Live Chat Handover: Although chatbots can handle conversation smartly, there can be situations where bots fail. In such events, enable bots to transmit the live chat to appropriate agents.
  • Reports: The chosen plugin should provide reports of how chatbots are performing. Like a total number of chats, valid chats, an overview of metrics, engaging customers, etc.
  • Omnichannel Platform: The plugin must be able to connect with different social platforms like Facebook, Messenger, WhatsApp Twitter, etc. This helps to improve your sales, marketing, and support strategies. 

There are additional factors like ratings, reviews, most recent changes, documents, budget, and many more. Also, check out our articles on how to choose the best WordPress plugins for your site for more information.

With that, let’s dive into the list of the 11 best WordPress chatbot plugins for 2022.


11 Best WordPress Chatbot Plugins for 2022

We’ve narrowed down the list of 11 best WordPress chatbot plugins for 2022 where each one has detailed features, descriptions, and pricing. So, go through each plugin to determine the best one for you!

1. Tidio 

Tidio is one of the best live chat and chatbot Software as a Service (SaaS) that is unimaginably easy to use. And, you can be certain that no customer will ever return from your website without an answer with live chat and chatbot combined.

Tidio - Best Chatbot WordPress Plugins

Besides, it comes with dozens of chatbot templates. Therefore, you can simply use any of the templates and customize them as per your need. Or, use its drag-and-drop visual editor to create chatbots from scratch if you aren’t satisfied with the templates.

Further, this tool also offers integration with different platforms like Messenger, Instagram, Gmail, Facebook, and more. In addition, it can deal with the customers’ messages at the same time regardless of the channel. Thus, it keeps live chat, chatbot, and all other platforms in one place. 

Key Features of Tidio:

  • Notifications of new visitors let chatbot engage them as soon as they land on your website.
  • Instantly provides answers to the most common questions 24/7.
  • Engages potential customers at the precise moment that they are most likely to provide their contact information to proactively collect email.
  • Provides the best content and information according to the preferences of visitors’ profiles and interests.
  • Comes with a live typing preview to stay on top of the conversation and get ready to respond.
  • Enables to customize the chatbot widget so it fits on your website. Also, choose a specific page to display the widget. 

Pricing

Tidio is a freemium SaaS (Software as a Service) service with free and paid versions. You can download its free version and integrate it into your WordPress website from WordPress.org. Or, directly install it from the WordPress dashboard. Alternatively, you can download it from its official website as well. 

Meanwhile, you can purchase one of its premium plans and integrate it into your WordPress website. It comes with 3 different pricing plans:

  • Communicator Plan: $19/month. Includes 5 operators, analytics, live typing, permissions, notes, unlimited live chat conversations, viewed pages, permissions, etc.
  • Chatbots Plan: $39/month. Includes 40K users engaged with chatbots, 35+ templates, visual chatbot editor,  Zapier integration, etc.
  • Tidio+ Plan: Starts from $289/month. Includes the custom number of chatbot engagements, unlimited live chats, custom integration, custom number of operators, etc. 

2. Smartsupp 

Do you want a shopping assistant for your customer? Then stop surfing because you’ve arrived at the right page. 

Smartsupp WordPress Plugin

Smartsupp is the most popular tool in Europe with over 50K+ active websites and shops. It is a personal shopping assistant that combines both live chat and chatbots to save you time. And also, helps your visitors turn into loyal customers.

Moreover, the Smartsupp bot will be available 24/7 and henceforth will be answering frequently asked questions to your visitors. Also, it’ll automatically reach out to your customers, engaging them and helping them to make decisions on their purchases.

Key Features of Smartsupp:

  • Customize the appearance of the chat box to match your company’s color. 
  • Provides you an overview of your customers by including the complete visitor’s info in one place.
  • Enables you to create personalized automatic messages and set your conditions. 
  • Able to track customer satisfaction ratings where you can take a look at your chat volume.
  • Quickly respond to inquiries from anywhere as it supports a mobile app.

Pricing: 

You can download the free version of this integration plugin by Smartsupp from WordPress.org or its official site as well. 

Whereas, its premium version comes with 3 different pricing plans: 

  • Standard Plan: $19.5/month. It features 1 chatbot, communication channels, unlimited conversation volume, 1-year chat history, basic stats, etc.
  • Pro Plan: $48/month. It features 10 chatbots, 3 years of conversation history, 10 automatic messages, team stats & routing, etc.
  • Ultimate Plan: It’s a tailor-made solution. It features custom limits, integration of AI conversational chatbots, all advanced features, individual contract, etc.

3. Crisp 

Crisp is the ultimate free live chat and chatbot software tool. It helps to grow your email list, generate leads, and enhance your customer relationship. Along with that, it also helps small and medium companies to scale their customer relationships.  

Crisp Live Chat - Best Chatbot WordPress Plugins

Additionally, it comes with a chatbot builder without writing a single line of code. Therefore, you can engage potential customers right away after building your chatbot. Plus, it automates customer interactions and starts assisting customers right away. 

On top of that, it also offers some core features. Like alerting team members automatically, modifying the conversation’s state, sending multilingual messages, downloading files through a chatbot platform, etc.

Key Features of Crisp:

  • View the list of visitors’ important information like email, full name, photo, location, social networks, etc.
  • Provides typing insight in real-time, allowing you to respond with the right information quickly.
  • With an automated chatbot, your visitors can interact with your site even when you’re offline.
  • Automatically hand over to the appropriate team member when the complex conversation takes place.
  • Allows you to build chatbots for other platforms like Facebook, Messenger, WhatsApp, Instagram, etc. other than the website.

Pricing: 

Crisp being freemium comes with both free and paid versions. You can download its free version from the official WordPress plugins directory as an integration plugin of this software. Or, download it from its official website.

If you want additional features, then you can upgrade to the premium version which has 3 pricing plans:

  • Pro Plan: $25/month, including 4 seats, unlimited history, triggers, private notes, canned responses, internal search, customization, and more.
  • Unlimited Plan: $95/month, including 20 seats, chat reminders, automated campaigns, live translation, automated replies, etc.
  • Enterprise Plan: You can request a demo in this plan to get customized features and costs as per your need.

4. Chaport

Chaport is one of the incredible live chat and chatbot WordPress plugins for your website. This modern plugin is designed to make your communication with customers as easy and enjoyable as possible. 

Chaport WordPress Plugin

Moreover, it interacts with your customers across multiple platforms and handles all customer’s queries in one place. Along with that, the chatbot also lets your customers reach you using live chat or via their favorite channels, like Facebook, Telegram, Viber, etc.

Most importantly, it initiates more chats with auto-invitations based on specified rules. So, once the visitors show interest, communication starts automatically by the chatbot and converts them into your prospects. 

Key Features of Chaport:

  • Proactively collects info such as name, email, phone number, or any other details. 
  • Instantly transfers chat to live chat operator if the query is too complicated.
  • Reach out to your customers on the checkout page by sending them automatic messages and helping them complete their purchases.
  • Customize the look of the chat widget where you can choose color, add a background, change the positions, etc.
  • Comes with unlimited chat and unlimited chat history to check previous conversations.
  • Allows you to track the number of served and missed chats, view engagement rates, etc., or get on-demand reports to complete detail.

Pricing:

Chaport software has both free and paid versions. The free version is available to download from WordPress.org to simply integrate on your website or from its official website as well.

Meanwhile, the paid version has 2 different pricing plans. So, you can purchase any plan and integrate it into your WordPress site.

  • Pro Plan: $19/month, including 4 operators, unlimited chat history, auto-invitations, advanced widget customization, saved replies, autoresponder, etc. 
  • Unlimited Plans: $75/month, including unlimited operators, chatbots, custom fields, shared saved replies, chat ratings, on-demand reports, advanced reports, etc.

5. Landbot

Landbot is one of the most powerful chatbot solutions that help to grow your revenue, cut operational costs, and delight your customers. This platform allows you to create any chatbot you can imagine and deploy it anywhere on your website.

Landbot - Best WordPress Chatbot Plugins

In addition, it also offers ready-to-use templates. Therefore, while creating chatbots, you can simply browse through the library, find the right templates, and you’ll go live in no time. So, that’s how easy it’s to create a chatbot.

Apart from that, it’s integrated with lots of tools. So, you can sync your data across those tools. Or, it also lets you connect Landbot to any application or proprietary technology.

Key Features of Landbot:

  • Enables you to create complex flows with conditional logic, formulas, and rich media, using a visual drag-and-drop interface.
  • Switch conversations to human support and manage several agents and chats from one central team inbox.
  • With the help of its chatbot analytics, you can set goals, view reports, and analyze drop-offs in the conversation.
  • Allows you to choose the best format to integrate a chatbot into your website, or share it as a full-page conversational experience.
  • Comes with personalized conversations which help to engage visitors, convert leads, and retain more customers.
  • Able to evaluate user conversation and analyze overall performance via exportable chat metrics, reports, and flow analytics.

Pricing;

Landbot is a premium software solution that has to offers 3 different pricing packages. All you need to do is buy any of these plans and integrate them on your site to use them.

  • Starter Plan: €30/month. Features 500/month chats included, basic flow operations, essential power-ups, team inbox, basic integrations, custom code, etc.
  • Pro Plan: €80/month. Features 2500/month chats included, advanced flow operations, custom branding, live chat support, essential integrations, etc.
  • Business Plan: This plan comes with a custom cost and features. It includes priority support, team training, bot-building service, etc.

6. Live Chat by Formilla

Formilla is yet another free and premium live chat software service for your WordPress site. Along with that, it also offers custom chatbots that work around the clock. It automatically qualifies leads, book meetings, provide information about product/services to customers, etc. 

Live Chat by Formilla

Furthermore, the chatbot of the Formilla live chat software helps to dramatically reduce support time as it automatically responds to common visitor questions. Along with that, the chatbot accurately engages your customers with the help of AI.

Apart from that, it comes with a full package of options to customize your chat widgets. You can change the color of the live chat button/widget, chat message, font color, backgrounds, etc. Also, you can upload your own online/offline images to use in your header, footer, etc.

Key Features of Formilla:

  • Configure a chatbot to proactively initiate a conversation like a popup to engage visitors and qualify them as leads.
  • Transfer messages back and forth with available agents once the queries become complicated. 
  • Enable the desktop notifications to get notified every time you receive a chat.
  • With simplified multi-channel communication, all of your messages will be in one place.
  • Automatically collects email addresses and other required information from customers before visitors start a conversation. 
  • Able to view chat history and add a private comment to any historical record.

Pricing: 

The free version of Formilla is available to download from WordPress.org. 

Whereas, the premium version has 3 different pricing options to offer:

  • Premium Plan: $19.99/month, including 2 chat agents, unlimited live chats, custom bots, AI chatbots, 3rd party integration, etc.
  • Professional Plan: $39.99/month, including real-time visitor monitoring, file sharing, installation on multiple websites, branding removal, etc.
  • Growth Plan: $55.99/month, including unlimited in-app messages, unlimited email messages, desktop & mobile apps, and more.

7. Chatra Live Chat

Chatra Live Chat is a remarkable service that makes up the list of best chatbot plugins for WordPress. This plugin communicates with your visitors on your website via live chat, chatbots, email & social messaging for business.

Chatra Live Chat

Moreover, its chatbots specifically do all the routine work for you. It automatically collects visitors’ contacts and other data gets their consent and supercharges your marketing efforts. 

Along with that, you can also set quick options for frequently asked questions. This way, your visitors can instantly click on the question and the chatbots will answer them immediately without any support from a team. 

Key Features of Chatra Live Chat:

  • Provides you the list of visitors who are currently online on your website. 
  • Allows you to add your custom field like company name, address, order number, etc. to the contact form and dialogs. 
  • With its unique exit-intent feature, you’ll know when the visitors are about to leave so you can engage them. 
  • Manage messages from one multi-channel dashboard by connecting your inbox and Facebook business pages without having to switch different browser tabs.
  • Automatically collects the email addresses of your customers so you can contact them for updates.

Pricing: 

Chatra Live Chat offers both free and pro versions. You can download the free version from WordPress.org or the official website.

Meanwhile, the premium version comes with 2 pricing options to choose from:

  • Essential Plan: $17/month/agent, including intelligent chatbot, online & offline chat widget, detailed visitor info, real-time visitor list, for, & lead capture bot, etc.
  • Pro Plan: $23/month/agent, including targeted messages & triggers, shopping cart contents, notifications, saved replies, chat notes, and more.

8. HubSpot

Are you looking for all-in-one software for customer service? If yes, then here we go!

HubSpot - Free WordPress Live Chat Plugin

HubSpot is one of the most well-known platforms to build customer relationships. It includes all the tools and integrations along with live chat and chatbots. This all-in-one WordPress plugin allows you to manage contacts and engage visitors.

Additionally, this makes your website a 24-hour marketing machine on autopilot. Because all the common questions will be responded to by your customer by the chatbots when you aren’t available to chat.

Key Features of HubSpot:

  • Initiates conversation with your visitors and also invite them to engage. 
  • Quickly collect visitors’ information like contact details, address, preferences, products/services, etc. 
  • Custom style your chatbot widgets and choose a specific page to display your widget.
  • Receive notifications as soon as you get messages from visitors. 
  • Seamlessly integrates with Slack, mobile apps, and more. 
  • Save and archive your conversation inbox right away.

Pricing: 

The chatbot of HubSpot is an integration plugin that is completely free to use and can be downloaded from the official WordPress plugins directory.


9. Chatbot for WordPress

Chatbot for WordPress is yet another chatbot SaaS solution that allows you to connect with your website visitors for free using the chatbot widget. This chatbot WordPress plugin is by Collect.chat which is the simplest way to add chat widgets on your website.

Chatbot for WordPress Plugin

Moreover, there’s no best way to engage visitors and collect their contact info. This human-friendly bot can change the conversation flow depending on user interaction.

Besides, it’s essential to organize and work on each question individually because there is an overflow of information being received. Therefore, all of your data will be organized in one palace and easily accessible.  

Key Features of Chatbot for WordPress:

  • Instantly books an appointment with the customer for any event or show. 
  • Display your bot based on country, device, data, time, URL, and much more.
  • Allows you to set up multiple triggers such as time trigger, exit trigger, scroll trigger, etc.
  • Lets you block the spam visitors.  
  • Quickly embed chatbot in WordPress posts or pages using shortcodes.
  • Comes with 50+ chatbot templates so that you can jumpstart to build the chat widget. 

Pricing:

The free version of the Chatbot for WordPress is available on WordPres.org and its official site. Note that, this is an integration plugin, so you can integrate it into your website to use it.

Whereas, the premium version comes with 3 pricing plans:

  • Lite Plan: $24/month, billed annually. Includes unlimited bots, 500 responses per month, responses & insights, appointment booking, etc.
  • Standard Plan: $49/month, billed annually. Includes unlimited bots, 2500 responses per month, native 3rd party integrations, campaign tracking, custom domain, etc.
  • Plus Plan: $99/month, billed annually. Includes unlimited bots, 5000 responses per month, team collaboration, removing branding, notification email routing, etc.

10. WPBot 

WPBot SaaS is an easy-to-use that allows you to quickly add an AI chatbot to your WordPress website. This allows you to own and manage your chatbot from the WordPress dashboard. All you need to do is install and activate to get a floating chatbot on your site.

WPBot - Best WordPress Chatbot Plugins

Also, you can configure your text responses for the common question, let customers choose questions, and set welcome and thank you responses. And, the bot will use these responses as per the conditions you’ve set. 

Further, it comes with more comprehensive features for a better customer experience. Such as onsite retargeting which displays special deals and coupons on exit intent, time intervals, or page scroll down.  

Key Features of WPBot:

  • Select the pages on which the chatbot will appear.
  • Comes with the built-in intent to display a list of your defined FAQs (Frequently Asked Questions).
  • Allows customers to email you with any queries or feedback.
  • Enable the option to open the full-screen chatbot on mobile.
  • Supports image files, and YouTube videos automatically from chatbot language settings responses.
  • Open the chatbot window automatically for the first time page load.

Pricing: 

WPBot is a freemium software service where this integration plugin is available to download its free version from the official WordPress plugins directory. 

Meanwhile, the pro version has 3 different pricing packages that you can purchase and integrate quickly.

  • Personal Plan: $29/year for 1 site. It includes 1 year of auto upgrades and support, lifetime usage, and more.
  • Master Plan: $88, one-time payment for up to 100 sites. It includes lifetime auto upgrade and priority support, no renewal, etc.
  • Ultimate Plan: $199, one-time payment for up to 100 sites. It includes Chat Sessions addon, Live Chat addon, Conversational Forms Pro addon, White Label addon, etc.

11. Chatfuel

Chatfuel is the last but not the least one that makes up our list of the best WordPress chatbot plugins. This awesome tool allows you to automate everything that comes with customer service, support, and marketing.

Chatfuel - Chatbot Plugins

Moreover, you can attract your customer with a familiar interface such as a messenger popup. And rest of the things will be taken care of by a chatbot. It’ll automatically start the conversation by offering support for their inquiries. 

Furthermore, it also assists your customers to make bookings or purchasing products/services. Although the customers can accomplish those tasks within a few clicks, bots will send reminders and updates automatically. 

Key Features of Chatfuel:

  • Gathers feedback from customers right after their purchase, queries, and provides you results. 
  • Create a chain of messages and send your customers to announce new products and updates to retain the existing customer.
  • Comes with the integration of different platforms like Messenger, Instagram, etc. 
  • Establish a connection from each platform to manage and save data in one place. 
  • Offers various templates that you can use to build your chatbot rapidly.

Pricing: 

Chatfuel is a pro solution that comes with 2 pricing plans. Simply, purchase one of its plans to integrate it into your WordPress website.

  • Business Plan: Starts at $11.99/month, including pre-made templates for 20+ cases, the ability to request new features, technical support 24/7, etc.
  • Enterprise Plan: Starts at 199/month. You can book a consultation for this plan to customize each feature and the cost can differ as per your request.

Conclusion

That’s all folks! We’ve arrived at the end of this article. 

We’ve discussed the 11 best WordPress chatbot plugins along with their features and pricing. 

Among the listed plugins, we would like to recommend you the Tidio software solution. That’s because it comes with all the features that you need for your chatbot. Along with that, it’s easier to set up your chatbot and also comes with live chat combined. 

We hope this article helped you to find the best chatbot plugins for WordPress in 2022. If you’re using any of these plugins for your website, then please share your experience in the comment section below. 

In case you’ve any more queries, then feel free to ask us. We’ll get back to you as soon as possible. Also, share this article with your friends and colleagues. 

You may also like our article on the best free WordPress live chat plugins & the best WordPress lead generation plugins.

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