6 Best WordPress  Support Ticket System Plugins 2022

Are you looking for the best WordPress support ticket system plugins? If yes, then here we go. 

Whether you’re running a blogging site or an online store, users will always have queries regarding your website. And manually going through every issue is a tiring job. This is where a support ticket system plugin comes in handy. 

Besides, a support ticket system allows you to create a support ticket on your website. Hence, you can respond to the issues faster, which reduces your workload. 

Luckily, there are many support ticket system plugins in WordPress. However, it can be a hassle to go through each of them. 

So, in this article, we present you with the handpicked list of the best WordPress support ticket system plugins for your website. Now, let’s begin! 

Benefits of Support Ticket System on a Website

Before going through the list of WordPress support ticket system plugins. Let’s know a little deeper about the benefits of the support ticket system on the WordPress website. 

Support ticket systems are excellent approaches to help your customers solve their queries. Also, with a ticket system, you’ll save hours of work and respond to your users faster. This helps to build the trust of your customer and keeps them happier. 

Some more benefits of the support ticket system are: 

• You can engage your website visitors in an interactive chat thread. 
• Easy to respond to all queries of your visitors.
• Easily manage support tickets from your WordPress dashboard. 
• It helps you to get in-depth insights into the problems of your audience. 
• Able to build trust with your website visitors or customers. 
• Also, the ticket system comes with reporting functionality, which helps to provide you with insights into your customers and visitors. 

With that, let’s move ahead to our list of the best WordPress support ticket system plugins for 2022. 

Are you planning to create a site of your own? Then, check our comprehensive article on how to make a website for rigorous knowledge.

6 Best WordPress  Support Ticket System Plugins 2022

Here, we’ve handpicked the most effective WordPress support ticket system plugins. The list includes both free and paid versions of plugins. Check out the list below and choose the best plugin that suits your needs. 

1. Awesome Support

Awesome Support is one of the most powerful WordPress support ticket system plugins. It supports all types of organizations, from startups to full-fledged businesses. With this plugin, you’ll have access to unlimited tickets, users, departments, and more.  

Also, they have an extensive set of features for eCommerce applications. For example, this plugin allows users to open tickets directly from platforms like WooCommerce and Easy Digital Downloads. 

Key Features:

• Users can submit tickets from the front end, and agents can respond to them from the WordPress back end. 
• It allows you to identify old tickets quickly with tags. 
• Able to control when files can be uploaded, how many files, and how large the files are. 
• Easily set up additional custom fields on your ticket forms. 
• You can ask users to agree to the terms and conditions before they open a ticket.

Pricing:

Awesome Support is a free plugin available on the WordPres.org official plugins directory. You can also install this plugin from your WordPress dashboard. 

Also, upgrade the plugin to the premium version from its official website. It’s available in 4 pricing plans. They are:

• Standard Plan: Cost $149/year with unlimited tickets, agents, ticket history, file attachments, and more. 
• Pro Plan: Costs $229/year with Email support, private notes, instant notifications, etc. 
• Enterprise Plan: Costs $289/ year, includes automatic ticket close, guest tickets, WooCommerce, and so on. 
• Agency Plan: Costs $409/year, includes documentation, smart agent, custom fields, public tickets, and much more. 

2. SupportCandy

SupportCandy is one of the oldest WordPress support ticket system plugins. You can easily create or reply to tickets from an email account using this plugin. Also, provide a dedicated email address to your customers, and the email received will be converted into tickets.  

Moreover, this plugin comes with some robust features for your website. For example, you can add an unlimited number of tickets and agents. Also, agents can create a ticket on the customer’s behalf. 

Key Features:

• This plugin allows you to close tickets after certain days of inactivity. 
• It integrates popular knowledge base plugins for WordPress with your helpdesk. 
• Easily export tickets to CSV format so you can use it to generate reports. 
• Able to add a print button inside an individual ticket. 
• You’ll be able to send an email to rate tickets based on assigned agent performance. 

Pricing:

This is a free plugin available on the WordPres.org official plugin directory. 

Some of the above features are from the premium version, which is available on its official website in 3 pricing plans. They are:

• Starter Plan: Costs $59.99 per year with automatic close tickets, private credentials, assigned agent rules, etc.
• Economy Plan: Costs $109.99 per year with time tracking, FAQ integrations, knowledge base, and more. 
• Standard Plan: Costs $149.99 per year, includes WooCommer integration, user groups, email piping, and all exclusive features. 

3. JS Help Desk

JS Help Desk is an easy-to-use and professional WordPress support ticket plugin. Using this plugin admin can add custom messages to the text editor on a ticket submission form. Also, this feature allows you to give special instructions to the customers. 

In addition, the plugin provides an in-depth report on ticket handling and creation by every staff member and user. Furthermore, you’ll get a summary of tickets based on status, priorities, department, etc. 

Key Features:

• You can add terms and conditions on the ticket submission page.
• It allows you to track the time spent on each ticket for the reply. 
• Easily add Google ReCaptcha to prevent spam on your website. 
• Able to modify ticket attachments based on their size and file type. 
• The plugin has an HTML editor for ticket summaries, ticket replies, notes, etc.

Pricing:

This is a freemium plugin, where the free version is available on the WordPres.org official plugin directory. 

Also, you can get the premium version on its official website. It’s available in 3 pricing plans. They are:

• Basic Plan: Cost $69/ year for a single site, $119 for 5 sites, and $179 for 25 sites. It includes ticket actions, FAQ, ticket history, etc.
• Standard Plan: Costs $99/ year for a single site, $149 for 5 sites, and $199 for 25 sites. It includes everything from the basic plan, plus private notes, WoCommerce integration, and more. 
• Professional Plan: Costs $149/ year for a single site, $199for 5 sites, and $299 for 25 sites. It includes all features from the standard plan, plus social login, multiforms, desktop notification, and more.  

4. Fluent Support

Fluent Support is a WordPress help desk and customer support ticket plugin. It’s the most versatile and feature-rich plugin that offers awesome support and manages customer queries from your WordPress dashboard. 

Besides, you can assign multiple customer agents with permission levels. Also, get detailed reports about your customers, agents, and overall customer support desk productivity. 

Key Features:

• Able to view the 360-degree view of your customer, like their previous tickets, address, purchase history, etc. 
• Allows you to send automatic replies based on priority. 
• Ability to segment tickets based on products. 
• It integrates well with the Membership plugin so that you can see your member’s membership information details. 
• Offers a dashboard with charts, graphs, and essential data points to display your overall support quality. 

Pricing:

It’s available in both free and premium versions. You can get this plugin from the WordPres.org official plugin directory for free. 

However, the premium version is available on its official website in 3 pricing plans. They are:

• Single site license Plan: Costs $129 per year for up to 10 business email pipings.  
• Agency license Plan: Costs $249 per year for 5 sites, up to 50 business email pipings.
• 50-site license Plan: Costs $399 per year for up to 500 business email pipings. 

5. HelpScout

HelpScout is a dedicated customer support platform that helps to reduce customer questions on your website. This plugin provides a shared inbox feature for ticketing, reporting, customer management, etc. 

Moreover, you’ll get many other useful features for your website’s support ticket system. For example, private notes, automation, canned response, and more. Also, it helps to avoid responding to a ticket by two people at a time with a real-time collision feature. 

Key Features:

• Easily direct customers to other options when your chat support team is unavailable. 
• Able to recommend articles to a customer based on a page they are viewing. 
• You can make your messages pop with links, CTAs, images, etc. 
• It allows you to track views and chicks on messages. 
• Also, export HelpScout reporting data to CSV or XLSX. 

Pricing:

HelpScout is a premium plugin available on its official website with 3 pricing plans. 

• Standard Plan: Costs $20/month with 2 mailboxes, 1 doc site, add up to 5 users, live chat, and more. 
• Plus Plan: costs $40/ month with 5 mailboxes, 2 docs sites, custom fields, unlimited reporting history, etc. 
• Pro Plan: Costs $65/ month with 25 mailboxes, 10 docs sites, 50 light users, tiered discounts, and so on. 

6. Crisp

Crisp is an all-in-one business messaging platform built for support, marketing, and sales. Its shared inbox built on top of your ticket center helps to deal with tickets in real time. Therefore, you can handle tickets as a conversation, improving the customer experience.

Besides, the shared inbox offers a business messaging inbox that centralizes all your messages from external channels like social media. Also, its inbox allows you to add internal notes on each conversion while mentioning teammates on targeted threads. 

Key Features:

• It helps to engage your website visitors with a Live chat feature. 
• Auto Segmentation feature will help you auto-segment the new conversation and tickets. 
• Easily build chatbots for automated conversations. 
• Able to add a knowledge base to give instant answers to your customers. 
• You can create a personalized email responding to support tickets. 

Pricing:

Crisp is the premium plugin available on its official website in 3 pricing plans. They are:

• Basic Plan: It’s free of cost and ideal for a personal website. Includes live chat, team inbox, mobile apps, contact form, etc. 
• Pro Plan: Costs $25 paid per month per workspace. It includes unlimited history, canned responses, private notes, etc. 
• Unlimited Plan: Costs $95 paid per month, includes a knowledge base, status page, chat reminders, and more. 

Conclusion

That’s it, folks! We’ve reached the end of our article on the best WordPress support ticket system plugins. 

If we had to suggest, then we’d go for Awesome Support. As it’s feature-rich plugins, you can always try out the free version before upgrading to premium.  Nevertheless, you can choose any plugins from our WordPress support ticket system plugins list. 

We hope this article was helpful and you’ll be able to pick the idea of one that meets your website’s requirements. Please feel free to comment if you’ve any queries or suggestions. We’ll get back to you as soon as possible. 

Also, you might want to check out our other articles, the best WordPress chatbot plugins, and the best WordPress live chat plugins.

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