WordPress Live Chat Plugins

Are you looking for the WordPress live chat plugin free for 2021? Or in a dilemma about selecting a free chat support plugin? If yes, then you’ve landed on the right page.

Adding live chat on your site helps to increase your website’s customer support, engagement & generate revenue. It allows your customers to ask for help on the instant and get support. Hence, growing user satisfaction and goodwill for your business.

However, it’s quite a hassle to select the best online chat plugin from plenty of plugins available. But no need to worry, we’ve listed 16 top free WordPress live chat plugins with detailed explanations. 

How to Choose a WordPress Live Chat Plugin?

While browsing your site, website visitors may have some questions. To provide them real-time support, live chat is a great option. Each live chat plugin offers its unique feature. So, it’s important to choose a live chat plugin that meets the needs of your business and customers. 

Here are some of the factors you should consider before choosing the WordPress live chat plugin for free:

  • Updates and Compatibility: Plugins are less secure if not updated regularly. The latest updated plugin ensures compatibility.
  • Support and Documentation: Check documentation to ensure support for solving user’s issues. 
  • Testimonials and Ratings: Be attentive to reading reviews from users. Comment and rating give more ideas about plugins.
  • Features: There are few must-have features to ensure before selecting a plugin. For example, customizable chat widgets, stored conversation, proactive chat, multiple user chat, audio and video chat, etc.
  • Setup and Interface: Live chat plugins should be easier to set up and install. Interfaces for both admin and customer should be simple to use the plugin. 

We’ve recommended some of the free WordPress live chat plugin that may meet your requirements.

Let’s get started:


16 Best Free WordPress Live Chat Plugins 2021 (Compared)

All the below-listed plugins are free to use. We have enlisted the popular live chat plugins with features and download links. Go through the description and feature before choosing a WordPress plugin for your site.

1. Tawk.To

Twak.To WordPress Live Chat Plugin

Tawk.To is a very popular free live chat WordPress plugin used by over 200,000 websites online. You can use it to manage online customer engagement in real-time. It takes just a few minutes to set up and start using it on your site.

Using this chat plugin, you can chat with multiple visitors at the same time. You can add people, make shortcuts, and many more. You can also use the system’s analytics function to see the overall stats of live chat on your site. Additionally, it provides mobile apps for Android and IOS, so you can control chat from anywhere. 

Features:

  • Notifications for alerts and messages.
  • It offers customizable widget options with color schemes.
  • It has a built-in ticketing system to manage customer interaction from different channels.
  • There are 27 different languages, so you can select a language according to your region.

2. 3CX Live Chat

3CX Live Chat Support Plugin

3CX Live Chat is yet another free WordPress chat plugin to add a live chat system on your site. You can add unlimited agents to respond to your customers, transfer any chat to any agent, view missed chats, and more with this plugin. 

Moreover, it helps to increase conversions and boost customers’ satisfaction by communicating with website visitors in real-time. It is a reliable tool to increase sales and reduce customer support line costs.

You can integrate with 3CX to carry out a multichannel communications suite that includes voice and video. Like Tawk.To, 3CX is used in any mode such as desktop, iOS & Android and web.

Features:

  • Easy to use interface for both admin and visitors.
  • Create a custom offline message form.
  • Apply animations to the chat window.
  • Add surveys or polls to the chatbox.

3. HubSpot

HubSpot- CRM, Email Marketing, Live Chat, Forms & Analytics

HubSpot is the most powerful live chat plugin to engage your visitors and grow your business. Additionally, it offers CRM (Customer Relationship Management), email marketing, forms & analytics. So, it is an all-in-one growth platform to improve your business and site.

HubSpot live chat helps your site visitors 24/7 by adding chatbots in your website. Chatbots are useful to automate and scale your live chat conversation. It helps to convert visitors into customers, attract more customers, manage them and provide live support.

Unlike above mentioned live chat plugins, it offers free CRM and contact management including email marketing, newsletter, etc. So, if you’re looking for live chat along with CRM services; this is the best option.

Features:

  • Customize your chat widgets easily.
  • Create targeted welcome messages to connect with site visitors when they’re most engaged.
  • Instantly save and store your conversation inbox to have a clear view of all interactions. 
  • Allows seamless integration with Slack, mobile app, etc.

4. Click to Chat

Click to Chat Free WordPress Live Chat Plugin

Click to Chat allows website visitors to connect you through “WhatsApp Business” via a single click. Customers can reach your WhatsApp account directly from the website. Also, it is easier for them to ping in a specific number. 

Therefore, this tool is a live chat service where you can embed a WhatsApp widget to your site for the improvement of communication with visitors. Among other live chat plugins, it is mainly WhatsApp-based live chat with a free trial and paid version as well.

It is much simpler to use. Once you install this plugin, add your WhatsApp contact, and you’re ready to connect your customers.

Features:

  • It offers to set up multiple accounts.
  • You can set support hours based on time and day.
  • There are 8 predefined styles/designs.
  • Predefined styles are customizable.
  • Animations and shortcodes (shows the box according to the user’s scroll length and inactivity).

5. Tidio

Tidio - Live Chat, Chatbots & Email Marketing

Tidio is a web-based live chat for businesses. It is a fully responsive and one of the most expedient, user-friendly, and feature-enriched plugins. 

Different background images, welcome messages can be customized in chat pages. Users can add a custom pre-chat survey to collect visitor names, phone numbers, and email addresses. It allows users to create a variety of automation that takes action when a specific condition is fulfilled.

It mainly deals with all the customers’ messages at the same time regardless of the channel they come from. Besides, it keeps live chat, chatbots, Facebook messenger, and email in one place.

Features:

  • Notifications for incoming visitors to engage with them.
  • Preview of live typing to prepare your answers.
  • Get a list of viewed pages to see where your customer needs assistance.
  • Integration with other plugins such as SalesForce, Mailchimp, Zendesk, and many more.
  • The integrated widget supports multilingual and translation plugins.

6. LiveChat

LiveChat – WP live chat plugin for WordPress

LiveChat is another efficient plugin for WordPress that provides immediate communication with on-site visitors, customers. It enables prompt resolution of queries and concerns of customers. It includes a robust collection of features like, proactive chat invites that enable agents to deliver customized messages automatically. 

Moreover, customer support is available 24/7 for a built-in ticketing system by LiveChat. Tickets can be collected with messages that customers leave while you are away. You can respond to them when you’re back online. This ticketing system helps in tracking cases that take longer to resolve and require more than one conversation.

It is similar to Tidio, where multichannel communication is available.

Features:

  • Chat Transfer to other agents if necessary.
  • Support and agent ratings for better understanding of visitors. Enabling them to rate a chat.
  • File upload support to send and receive files.
  • Export data via comments of customers.
  • Store, access, and export messages at any time.

7. Join.chat

Join.chat Live Chat Widget WordPress

Are you looking for a solution to connect your website with WhatsApp contact? If yes, then Join.chat is a way to go. It is a practical and easy-to-use tool that assists in completing your task in a short time. 

Join.chat offers a live chat function that allows you to link the pages of your website with the WhatsApp profile similar to “Click to Chat”. It increases assistance and support to vendors and customers. Moreover, it’s aimed to convert your web visitors into loyal customers.

This plugin is simple and easy to use. Installation process also takes less than 2 minutes. Once the contact button for WhatsApp is inserted into your website, you can connect with your user via WhatsApp. 

Features:

  • Integration with Analytical tools (Google Analytics, Google Tag Manager, and Facebook Pixel).
  • Customizable conversation to starting messages.
  • Customizable chat background, theme colors, and dark modes.
  • Integration with WooCommerce to help you sell your product.

8. Floating Chat Widget

Floating Chat Widget- Chaty

Want to connect your potential customer via social media?

Chaty plugin is the most suitable for your needs. It allows your customer to contact you via different social platforms such as WhatsApp, Messenger, Telegram, TikTok, Google Map, etc. Since your customers are already using different social apps and want you to contact them via one of those chat applications. 

Hence, the usage of Chaty allows your customers to contact you even after they leave your website. Similar to other plugins, it also includes a free plan and paid version.

Features:

  • Different chat channels for different pages.
  • Effects (waggle, sheen, spin, fade, shockwave, blink, pulse) to capture attention of your visitors.
  • Displays pending message icon.
  • Fully customizable chat icons including color, text, hover.

9. JivoChat Live Chat

JivoChat Live Chat

JivoChat is another stunning addition to WordPress live chat plugin listing that is an all-in-one business messenger. The plugin allows teams to communicate with customers via live chat, phone, email, and social media. This helps to connect all communication channels by handling from a single app.

Jivo.Chat enables efficient customer support, increasing conversion and sales. You can engage with your visitor in real-time. It also offers a call to your visitors through your contact number to handle calls via JivoChat.

It also facilitates CRM similar to HubSpot. However, HubSpot offers other services as well including CRM. So, if you’re looking for only CRM and live chat support, then you can install JivoChat. 

Features:

  • It is a completely responsive, fast-loading and lightweight plugin.
  • Quick Phrases and predefined responses.
  • Typing Insights to view users are typing before they hit the send button.
  • Geo-IP based behaviors, i.e. customized widget for different cities or countries.
  • Reminders for specific action or conversation.

10. Crisp Live Chat

Crisp Live Chat

If you want to improve your relationship with customers, then here we bring you the ultimate free plugin, i.e., Crisp Live Chat. Its main feature is live chat but additionally provides a customer messaging platform.

Crisp Live Chat includes real-time notifications, desktop apps, mobile apps, and an availability schedule. You can see the typing preview of the customer and respond to them quickly. You’re able to add a free live chat module to your site and allow visitors to interact. It centralizes all of your conversations from cross platforms to provide finest customer support.

Features:

  • Add multiple plugins to extend features.
  • Enriched user profile; viewing visitor’s information such as email, name, and social networks.
  • Enriched conversations; emoji, backgrounds, themes, chat systems.
  • Wide range of integrations such as with slack, e-mails, Messenger.

11. WP Social Chat

WP Social Chat

WP Social Chat allows your customer to start a conversation directly through WhatsApp phone number from your website, similar to the Join.chat plugin. But it is created by Quadlayers. It was formerly known as “WhatsApp Chat”. 

WhatsApp is the most popular instant messaging app these days. So, offering easy access to WhatsApp from your website assists visitors to convert into customers. 

WP Social Chat allows you to include a box to show some contact information and personalized messages. You can personalize chatbox, chat button, and button placement. It also offers multiple languages so users can choose their preferred ones.

Features:

  • Multiple WhatsApp agent Accounts.
  • Customized chatbox for each support agent.
  • Chat availability depending on the time zone of your agents.
  • Add a custom icon in the WhatsApp button.

12. Live Chat by Olark:

Olark Chat Plugin

Yet another amazing live chat plugin we recommend our users is Olark. It has an unlimited chat option that makes managing and handling customer inquiries easier. This plugin is ideal to install live chat on their website without the trouble of additional tools. 

It also helps to increase sales, increase customers and serve current customers. You can grow your business quickly and effectively with Olark. However, most of the customers prefer it because of fast installation, ease of usage and fully customizable.

Features:

  • Customer engagement in real-time.
  • Route chats to the right department.
  • Learn from live chat analytics as real-time reports from chat volume, agent activity is generated.
  • Agent team is aligned.

13.  Live Chat by Customerly

Customerly- Free Live Chat Suite

Customerly is a free WordPress live chat plugin that helps to improve your sales, automate advertising and create individual connections with your customers. It is a medium that provides a way of communicating with your site visitors and customers. You can have an ideal experience in customer support by Customerly. 

It provides live chat along with Video Chat and Screen Sharing. It provides notification when live chat is received. So, you’re able to easily handle live chat, Messenger Chat and email conversation dashboard. It provides a secure system of live chat.

Features:

  • Allow live chat popup with welcome messages.
  • Reduce customer service by the help center platform.
  • Attach files to any live chat.
  • Unlimited live chat and offline messages stored.

14. Chatra Live Chat

Chatra Live Chat + ChatBot + Cart Saver

Another awesome WordPress live chat plugin, we recommend is Chatra Live Chat. This plugin focuses on converting potential customers to paying customers. 

It helps to sell more, answer questions, and alleviate user’s concerns to help them place the order. It is used to collect actionable feedback for the improvement of your site, business. 

You can get the list of real-time visitors and start a conversation manually. Also, use chatbots to offer frequently asked questions. In this way, your visitor can get the answers they need.

Features:

  • You can catch visitors who are about to leave via a unique exit-intent feature.
  • Stores chat history for both you and your customer.
  • Visitors can see online agents before they start chatting.
  • Create group chats with a few agents to solve customer’s issues.

15. Smartsupp Live Chat

Smartsupp Responsive Chat box

Smartsupp is a free solution for all your live chatting needs on WordPress. It is a popular chat solution in European web shops and websites. 

This live chat automatically initiates customer engagement and helps with your sales; saving your time. Simply, you can provide a personalized shopping experience. 

Smartsupp sets up a responsive chat box for instant and consistent conversation with a customer. This plugin allows you to reply to messages even after the visitor is offline. It helps to track your website visitors.

Features:

  • Provides online support in multiple languages.
  • Integrates live chat with email inbox and Facebook Messenger.
  • Customers can fill offline forms.
  • Initiates proactive chat.

16. Live Chat by ActiveCampaign

ActiveCampaign – Forms, Site Tracking, Live Chat

The free ActiveCampaign live chat plugin helps to create a personalized customer experience across channels. It uses site tracking to track visitors to your website. You can automate welcome chats to initiate conversations with customers. Automation keeps the conversation going. 

It offers email marketing services, marketing automation, and CRM other than live chat. This plugin helps to embed ActiveCampaign forms directly to any page or post. It helps to keep all sales and support data in one place. 

Features:

  • Handle all the conversation in a single dashboard from multiple channels.
  • Customize your messages and send targeted emails.
  • Generates reports to understand customer’s needs.
  • Integrations include Microsoft, Shopify, Square, Facebook, and Salesforce.

Which is the Best Free Live Chat Plugins 2021?

There are many free WordPress live chat plugins available. However, we have hand-picked some of the most popular plugins

Among mentioned plugins, Tidio is the best live chat for 2021 as it offers 24/7 availability via all social platforms using a built-in ticketing system.

However, website owners need to distinguish their mode to increase customer engagement and choose accordingly. Tidio, Floating Chat Widget, etc. are the best free WordPress live chat plugin to connect via all social media platforms.

Similarly, for WhatsApp connectivity, Click to Chat, Join.chat or WP Social Chat can be chosen. If the site owner focuses on CRM then HubSpot, Olark or ActiveCampaign can be used.

Moreover, the site which promotes eCommerce business, Live Chat by Customerly, Chatra Live Chat, Smartsupp Live Chat can be used to reduce cart abandonment. So, according to the need of the WordPress site owner, the live chat plugins can be selected.

Hence, every plugin is different and offers different features. 

Conclusion

That’s all. 

We’ve discussed the 16 best WordPress live chat plugins and their features. Mentioned above plugins are all free of cost.

We hope this article helped you find the best WordPress live chat plugin for your website. So, if you’re already using any of the plugins mentioned above, then please share your experience below in the comments section.

Also, you may like our article about best survey plugins for WordPress. Also, you can check WordPress cache plugins to speedup your website.

If you liked this article, then please follow us on Twitter and Facebook for more helpful articles.

Updated on

Leave a Reply

Your email address will not be published. Required fields are marked *

Join our Community, Don't Miss an Update!

Get the latest posts and blogs directly to your inbox. Subscribe to our newsletter. Don't worry! We won't spam you like others.