Are you looking for the best free WordPress live chat plugins? Or in a dilemma about selecting a free chat support plugin? If yes, then you’ve landed on the right page.
Adding live chat on your site helps to increase your website’s customer support, and engagement & generate revenue. It allows your customers to ask for instant help and get support. Hence, growing user satisfaction and goodwill for your business.
However, it’s quite a hassle to select the best online chat plugin from plenty of plugins available. But no need to worry, we’ve listed 19 top free WordPress live chat plugins with detailed explanations.
Let’s get rolling!
While browsing your site, website visitors may have some questions. To provide them with real-time support, live chat is a great option. Each live chat plugin offers its unique feature. So, it’s important to choose a live chat plugin that meets the needs of your business and customers.
Here are some of the factors you should consider before choosing the WordPress live chat plugin for free:
We’ve recommended some of the free WordPress live chat plugins that may meet your requirements.
Now, let’s dive in!
All the below-listed plugins are free to use. We have enlisted the popular free WordPress live chat plugins with features and download links. Go through the description and features before choosing a WordPress plugin for your site.
Tawk.To is one of the most popular free WordPress live chat plugins used by over 200,000 websites online. You can use it to manage online customer engagement in real-time. It takes just a few minutes to set up and start using it on your site.
Using this chat plugin, you can chat with multiple visitors at the same time. You can add people, make shortcuts, and many more. You can also use the system’s analytics function to see the overall stats of live chat on your site. Additionally, it provides mobile apps for Android and IOS, so you can control chat from anywhere.
Tawk.To plugin is free forever. Therefore, you can download this plugin from WordPress.org or directly install it from WordPress dashboard.
3CX Live Chat is yet another free WordPress chat plugin to add a live chat system to your site. You can add unlimited agents to respond to your customers, transfer any chat to any agent, view missed chats, and more with this plugin.
Moreover, it helps to increase conversions and boost customers’ satisfaction by communicating with website visitors in real-time. It is a reliable tool to increase sales and reduce customer support line costs.
You can integrate with 3CX to carry out a multichannel communications suite that includes voice and video. Like Tawk.To, 3CX is used in any mode such as desktop, iOS & Android, and web.
3CX Live Chat plugin is completely free to use and can be downloaded from WordPress.org.
HubSpot is the most powerful live chat plugin to engage your visitors and grow your business. Additionally, it offers CRM (Customer Relationship Management), email marketing, forms & analytics. So, it is an all-in-one growth platform to improve your business and site.
HubSpot live chat helps your site visitors 24/7 by adding chatbots to your website. Chatbots are useful to automate and scale your live chat conversation. It helps to convert visitors into customers, attract more customers, manage them and provide live support.
Unlike above mentioned live chat plugins, it offers free CRM and contacts management including email marketing, newsletter, etc. So, if you’re looking for a live chat along with CRM services; this is the best option.
The live chat of the HubSpot plugin is free to use. You can download this plugin from the official WordPress plugins directory.
Click to Chat allows website visitors to connect with you through “WhatsApp Business” via a single click. Customers can reach your WhatsApp account directly from the website. Also, it is easier for them to ping in a specific number.
Therefore, this tool is a live chat service where you can embed a WhatsApp widget to your site for the improvement of communication with visitors. Among other live chat plugins, it is mainly WhatsApp-based live chat with a free trial and paid version as well.
It is much simpler to use. Once you install this plugin, add your WhatsApp contact, and you’re ready to connect with your customers.
Click to Chat comes with both free and paid versions. You can download its free version from WordPress.org.
Whereas, the pro version comes with 3 different pricing plans:
Tidio is a web-based live chat for businesses. It is fully responsive and one of the most expedient, user-friendly, and feature-enriched plugins.
Different background images, and welcome messages can be customized on chat pages. Users can add a custom pre-chat survey to collect visitor names, phone numbers, and email addresses. It allows users to create a variety of automation that takes action when a specific condition is fulfilled.
It mainly deals with all the customers’ messages at the same time regardless of the channel they come from. Besides, it keeps live chat, chatbots, Facebook messenger, and email in one place.
You can download the free version of Tidio plugin from WordPress.org and from its official website as well.
However, if you want additional features, then you need to upgrade to premium version where the pricing plans are:
Facebook Chat Plugin is one of the most utilized free WordPress live chat plugins that allow you to communicate with your customers on your website. This chat plugin is a messenger-powered chat widget maintained by the well-known Meta Business.
Additionally, regardless of your customers’ device, be it a phone or computer, your customers can message you anytime. All your visitors need to do is click on a small messenger chat bubble in the lower right corner of your website. And hence, this enables live chat quickly.
Facebook Chat Plugin is completely free to use and can be downloaded from the official WordPress plugins directory.
LiveChat is another efficient plugin for WordPress that provides immediate communication with on-site visitors, and customers. It enables prompt resolution of queries and concerns of customers. It includes a robust collection of features like proactive chat invites that enable agents to deliver customized messages automatically.
Moreover, customer support is available 24/7 for a built-in ticketing system by LiveChat. Tickets can be collected with messages that customers leave while you are away. You can respond to them when you’re back online. This ticketing system helps in tracking cases that take longer to resolve and require more than one conversation.
It is similar to Tidio, where multichannel communication is available.
LiveChat is a freemium plugin that comes with both free and paid versions. You can download the free version from WordPress.org.
Whereas, the paid version comes with 4 different pricing packages:
Are you looking for a solution to connect your website with WhatsApp contact? If yes, then Joinchat is a way to go. It is a practical and easy-to-use tool that assists in completing your task in a short time.
Joinchat offers a live chat function that allows you to link the pages of your website with the WhatsApp profile similar to “Click to Chat”. It increases assistance and support to vendors and customers. Moreover, it’s aimed to convert your web visitors into loyal customers.
This plugin is simple and easy to use. The installation process also takes less than 2 minutes. Once the contact button for WhatsApp is inserted into your website, you can connect with your user via WhatsApp.
You can download the free version of the Joinchat plugin from the official WordPress plugins directory.
The premium version of the Joinchat plugin comes with 3 pricing packages:
Chaport is a cutting-edge live chat and chatbot solution for your WordPress website. It’s designed to make your communication with customers easier and simpler. Along with that, you’ll be able to interact with your customers across multiple platforms with multi-channel live chat.
Further, it helps in lead generation. All you need to do is initiate more chats with auto-invitations based on specified rules. Once visitors show interest, you can start communication via live chat. Also, you can use a pre-chat form to gather information such as name, email, phone number, etc. before initiating a live chat.
Chaport comes with both free and paid versions. You can download its free version from WordPress.com or its official website as well.
Whereas the paid version has 2 different pricing plans:
Live Chat by Formilla is yet another remarkable live chat plugin for WordPress. This simple plugin can be installed instantly and the live chat button will appear on your site upon activation. Thus, it quickly allows your visitors to chat with you live if they’ve any questions or need assistance.
Further, you can enable proactive chat to trigger automatically after a specified period of time. Also, you can configure a chatbot to do the same with complete control. For example, a chatbot can proactively pop up to engage visitors before a visitor interacts with a live agent.
Live Chat by Formilla is a freemium plugin which means it has both free and paid versions. You can download its free version from WordPress.org.
Meanwhile, its premium version has 3 pricing options:
Want to connect with your potential customer via social media?
Chaty plugin is the most suitable for your needs. It allows your customer to contact you via different social platforms such as WhatsApp, Messenger, Telegram, TikTok, Google Maps, etc. Since your customers are already using different social apps and want you to contact them via one of those chat applications.
Hence, the usage of Chaty allows your customers to contact you even after they leave your website. Similar to other plugins, it also includes a free plan and paid version.
Chaty plugin comes with free and premium versions. You can download the free version from WordPress.org.
Whereas the premium version offers 3 different pricing plans:
JivoChat is another stunning addition to the WordPress live chat plugin listing that is an all-in-one business messenger. The plugin allows teams to communicate with customers via live chat, phone, email, and social media. This helps to connect all communication channels by handling from a single app.
Jivo.Chat enables efficient customer support, increasing conversion and sales. You can engage with your visitor in real time. It also offers a call to your visitors through your contact number to handle calls via JivoChat.
It also facilitates CRM similar to HubSpot. However, HubSpot offers other services as well including CRM. So, if you’re looking for only CRM and live chat support, then you can install JivoChat.
JivoChat is a freemium plugin that has both free and pro versions. Its free version is available on WordPress.org and also on its official website.
Meanwhile, it has 2 pricing options in its premium plan:
If you want to improve your relationship with customers, then here we bring you the ultimate free plugin, i.e., Crisp Live Chat. Its main feature is live chat but additionally provides a customer messaging platform.
Crisp Live Chat includes real-time notifications, desktop apps, mobile apps, and an availability schedule. You can see the typing preview of the customer and respond to them quickly. You’re able to add a free live chat module to your site and allow visitors to interact. It centralizes all your conversations across platforms to provide the finest customer support.
You can download the free version of Crisp Live Chat plugin from the official WordPress plugins directory. Or, from its official website as well.
Whereas, there are 3 premium plans:
WP Social Chat allows your customer to start a conversation directly through WhatsApp phone number from your website, similar to the Joinchat plugin. But it is created by Quadlayers. It was formerly known as “WhatsApp Chat”.
WhatsApp has gained popularity for instant messaging these days. So, offering easy access to WhatsApp from your website assists visitors to convert into customers.
WP Social Chat allows you to include a box to show some contact information and personalized messages. You can personalize the chatbox, chat button, and button placement. It also offers multiple languages so users can choose their preferred ones.
Being a freemium plugin, it has both free and paid versions. You can download the free version from WordPress.org or the official site.
Whereas, the paid version has 3 pricing plans:
Yet another amazing live chat plugin we recommend to our users is Olark. It has an unlimited chat option that makes managing and handling customer inquiries easier. This plugin is ideal to install live chat on their website without the trouble of additional tools.
It also helps to increase sales, increase customers and serve current customers. You can grow your business quickly and effectively with Olark. However, most customers prefer it because of its fast installation, ease of usage, and being fully customizable.
The free version of the Olark plugin can be downloaded from the official WordPress plugins directory.
However, if you want additional features, you can upgrade to its premium version which costs $29/month. it includes unlimited chat history, customizable chat box, data security, advanced reporting, agent groups, etc.
Another awesome WordPress live chat plugin, we recommend is Chatra Live Chat. This plugin focuses on converting potential customers to paying customers.
It helps to sell more, answer questions, and alleviate users’ concerns to help them place orders. It is used to collect actionable feedback for improving your site and business.
You can get the list of real-time visitors and start a conversation manually. Also, use chatbots to offer frequently asked questions. In this way, your visitor can get the answers they need.
The forever free version of the Chatra Live Chat is available to download from WordPress.org and the official website.
Whereas, the premium version has 2 pricing options:
Smartsupp is a free solution for all your live chatting needs on WordPress. It is a popular chat solution in European webshops and websites.
This live chat automatically initiates customer engagement and helps with your sales; saving your time. Simply, you can provide a personalized shopping experience.
Smartsupp sets up a responsive chat box for instant and consistent conversation with a customer. This plugin allows you to reply to messages even after the visitor is offline. It helps to track your website visitors.
Smartsupp plugin is a freemium plugin with both free and paid versions. You can download its free version from WordPress.org and the official site as well.
For its premium version, you can select from 3 pricing plans:
The free ActiveCampaign live chat plugin helps to create a personalized customer experience across channels. It uses site tracking to track visitors to your website. You can automate welcome chats to initiate conversations with customers. Automation keeps the conversation going.
It offers email marketing services, marketing automation, and CRM other than live chat. This plugin helps to embed ActiveCampaign forms directly to any page or post. It helps to keep all sales and support data in one place.
You’ll get both free and paid versions of the Activecampaign plugin. The free version is available from WordPress.org.
Meanwhile, the paid version comes with 4 pricing options:
Wanna stop losing your hesitant customers? If yes, then we’ve got a perfect plugin for you!
onWebChat is an incredible WordPress plugin that provides an easy way to integrate your site with an innovative live chat. With only one click, you can start a live chat with a visitor to your website, track website traffic, and boost conversions.
On top of that, it comes with a real-time monitoring feature. Therefore, you’ll be able to see your visitor’s status, country, page, time, on your website, and more. Also, you can see whether or not a visitor has visited your website while you’re chatting with them.
You can download the free version of the onWebChat plugin from the official WordPress plugins directory. Or, even from its official website.
Whereas, for additional features, you can upgrade to the pro version which costs $6/month/operator, billed yearly. It includes unlimited chats, unlimited chat history, departments, triggers, typing insights, chat ratings, and more.
There are many free WordPress live chat plugins available. However, we have hand-picked some of the most popular plugins.
Moreover, the site which promotes eCommerce business, Chatra Live Chat, and Smartsupp can be used to reduce cart abandonment. So, according to the need of the WordPress site owner, the live chat plugins can be selected.
Hence, every plugin is unique and offers different features. It really depends on your requirements while selecting a plugin.
That’s all folks. We’ve arrived at the end of our article.
We’ve discussed the 19 best free WordPress live chat plugins and their features. The listed above plugins are all free of cost.
We hope this article helped you find the best WordPress live chat plugin for your website. So, if you’re already using any of the plugins mentioned above, then please share your experience below in the comments section.