Are you looking for the best WordPress support ticket system plugins? If yes, then here we go.
Whether you’re running a blogging site or an online store, users will always have queries regarding your website. And manually going through every issue is a tiring job. This is where a support ticket system plugin comes in handy.
Besides, a support ticket system allows you to create a support ticket on your website. Hence, you can respond to the issues faster, which reduces your workload.
Luckily, there are many support ticket system plugins in WordPress. However, it can be a hassle to go through each of them.
So, in this article, we present you with the handpicked list of the best WordPress support ticket system plugins for your website. Now, let’s begin!
Before going through the list of WordPress support ticket system plugins. Let’s know a little deeper about the benefits of the support ticket system on the WordPress website.
Support ticket systems are excellent approaches to help your customers solve their queries. Also, with a ticket system, you’ll save hours of work and respond to your users faster. This helps to build the trust of your customer and keeps them happier.
Some more benefits of the support ticket system are:
With that, let’s move ahead to our list of the best WordPress support ticket system plugins for 2022.
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Here, we’ve handpicked the most effective WordPress support ticket system plugins. The list includes both free and paid versions of plugins. Check out the list below and choose the best plugin that suits your needs.
Awesome Support is one of the most powerful WordPress support ticket system plugins. It supports all types of organizations, from startups to full-fledged businesses. With this plugin, you’ll have access to unlimited tickets, users, departments, and more.
Also, they have an extensive set of features for eCommerce applications. For example, this plugin allows users to open tickets directly from platforms like WooCommerce and Easy Digital Downloads.
Awesome Support is a free plugin available on the WordPres.org official plugins directory. You can also install this plugin from your WordPress dashboard.
Also, upgrade the plugin to the premium version from its official website. It’s available in 4 pricing plans. They are:
SupportCandy is one of the oldest WordPress support ticket system plugins. You can easily create or reply to tickets from an email account using this plugin. Also, provide a dedicated email address to your customers, and the email received will be converted into tickets.
Moreover, this plugin comes with some robust features for your website. For example, you can add an unlimited number of tickets and agents. Also, agents can create a ticket on the customer’s behalf.
This is a free plugin available on the WordPres.org official plugin directory.
Some of the above features are from the premium version, which is available on its official website in 3 pricing plans. They are:
JS Help Desk is an easy-to-use and professional WordPress support ticket plugin. Using this plugin admin can add custom messages to the text editor on a ticket submission form. Also, this feature allows you to give special instructions to the customers.
In addition, the plugin provides an in-depth report on ticket handling and creation by every staff member and user. Furthermore, you’ll get a summary of tickets based on status, priorities, department, etc.
This is a freemium plugin, where the free version is available on the WordPres.org official plugin directory.
Also, you can get the premium version on its official website. It’s available in 3 pricing plans. They are:
Fluent Support is a WordPress help desk and customer support ticket plugin. It’s the most versatile and feature-rich plugin that offers awesome support and manages customer queries from your WordPress dashboard.
Besides, you can assign multiple customer agents with permission levels. Also, get detailed reports about your customers, agents, and overall customer support desk productivity.
It’s available in both free and premium versions. You can get this plugin from the WordPres.org official plugin directory for free.
However, the premium version is available on its official website in 3 pricing plans. They are:
HelpScout is a dedicated customer support platform that helps to reduce customer questions on your website. This plugin provides a shared inbox feature for ticketing, reporting, customer management, etc.
Moreover, you’ll get many other useful features for your website’s support ticket system. For example, private notes, automation, canned response, and more. Also, it helps to avoid responding to a ticket by two people at a time with a real-time collision feature.
HelpScout is a premium plugin available on its official website with 3 pricing plans.
Crisp is an all-in-one business messaging platform built for support, marketing, and sales. Its shared inbox built on top of your ticket center helps to deal with tickets in real time. Therefore, you can handle tickets as a conversation, improving the customer experience.
Besides, the shared inbox offers a business messaging inbox that centralizes all your messages from external channels like social media. Also, its inbox allows you to add internal notes on each conversion while mentioning teammates on targeted threads.
Crisp is the premium plugin available on its official website in 3 pricing plans. They are:
That’s it, folks! We’ve reached the end of our article on the best WordPress support ticket system plugins.
If we had to suggest, then we’d go for Awesome Support. As it’s feature-rich plugins, you can always try out the free version before upgrading to premium. Nevertheless, you can choose any plugins from our WordPress support ticket system plugins list.
We hope this article was helpful and you’ll be able to pick the idea of one that meets your website’s requirements. Please feel free to comment if you’ve any queries or suggestions. We’ll get back to you as soon as possible.
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